Knowledge Base

Click the 'Create Ticket' link in the navigation, choose a category, enter a clear subject and detailed description, then submit. A private Discord thread will be created automatically.

Yes. Submit a ticket about your failing marriage, unpaid taxes, or why your dog ignores you. Expect the standard response: 'Have you tried turning it off and on again?'

Provide a concise subject, a detailed description of the issue, any relevant timestamps, error messages, and steps you have already tried. Avoid sharing passwords or secrets.

All tickets are addressed within 24 hours, unless it’s a Friday night fleet, in which case your issue will be solved sometime between now and the next Keepstar timer.

Absolutely not. In fact, some of the best feature requests we’ve ever received were typed entirely in drunk Minmatar dialect at 3 AM.

You can, but the ISK fairy retired years ago. Please contact your local insurance agent (aka CONCORD) for reimbursement. Tickets for lost ships will be closed with 'Working As Intended.'

First, make sure you logged in with the right character. If you tried to log in with your market alt named 'xXx420DankMiningxXx,' that’s on you. If the problem persists, open a ticket so an admin can slap more permissions onto your account.

That’s because you muted the helpdesk channel after the 47th ping about someone forgetting their SeAT password. Unmute the channel, or accept your fate of eternal ignorance.